FAQs

Question : Product is showing lesser number of Questions than before?

Answer : Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.

Question : How do I receive free updates?

Answer : We provide free updates to all customers for 30 days. During this period you can “log in” to your account on our site and you will find the updated product there.

Question : Is your update free?

Answer : We provide free updates during the 30 day validity from date of purchase.

Question : For how long my Product will remain valid for claiming guarantee & support?

Answer : We provide product support & money back guarantee for 30 days from the date of purchase (for all products).

Question : For how long my Product will remain valid for claiming guarantee & support?

Answer : We provide product support & money back guarantee for 30 days from the date of purchase (for all products).

Question : What forms of Payments you accept?

Answer : We accept payments via all major Credit/Debit Cards and Paypal

Question : I am trying to pay for my product, but I always get error?

Answer : Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail support[at]CertifyBuddy.com for assistance.

Question : I have paid for my Product when can I download my product?

Answer : If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.

Question : Where can I Download Product?

Answer : Login to your account at https://certifybuddy.com/my-account/ and go to Downloads. You will see your order number and the download button. You can then download purchased product without delay.

Question : Does a third party can access customer’s information from your website?

Answer : No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.

Question : How secure is your website & Is my credit card information secure at your site ?

Answer : Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.

Question : How can I get Discount?

Answer : Special Discount is offered on Regular Basis. You can ask on LiveChat or contact our Sales team – sales[at]CertifyBuddy.com.

Question : What if I find any problem regarding your products?

Answer : In rare circumstances you see any error or mistake in our products – we will appreciate your cooperation if you send a “screen shot” of the error. We will remove the error as soon as possible and provide you the updated product.